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DIP SERVICES

REMOTE SERVICES AND HELP-LINE

Our clients sometimes do not understand the subject. A client calls DPN (Disposition Prognosticator) to "have a look" at him because there is something he does not like but does not know what it is that is wrong.

A request just for mere information in DIP is nonsense. Each client knows DPN is not able to reveal a remote flaw and let it be. It should be immediately removed. And it does not end there, the subject should be followed. Everything causing the failure and connected to it should be removed.

This is nothing like "having a look", but a complete remote service. There is no other way. It is forbidden for DIP to merely "have a look" or just examine it by doing something. Making such interventions could result into putting anything into movement and cold even impair a client Mere information is not only information, but it is already a contact and an interaction that can start up anything.

Therefore, a client cannot be surprised if DPN rejects to perform such "having a look". It is in the client's best interest.

If a client needs it urgently, he can try to gain an unscheduled date. If he is unable to come, he can ask for a remote intervention or remote service. However the client should know that this is the DPN's out-of-business hours because they are fully occupied. There is not another way at present. The remote services are a completely exclusive service, unique in its way, and it should not be misused.

The HELP-LINE is something else. If a client is feeling bad and he would like to have a few worlds with his DPN there is no obstacle to do it. Each DPN provides an hour a day at home, ready to receive call from his clients. However, these calls should be made during a specified hour. Otherwise, the private life of DPN's would be hell. Phones would ring twenty four hours a day, preventing the DPN from performing his own daily activities. Clients would be able to run down their DPN, exclude him from the activity.

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